Rebates from PLDT for disruption of service?

From a blogger online I came upon a little-known fact about my PLDT subscription because of Typhoon Ondoy. The phone services in our area in Pateros/Pasig went down in the evening of 10 October 2009. When I called up PLDT's 172 hotline, I was told this was due to a major cable problem, and that they would not be able to provide an estimate on when services can be restored. In the past week or so, I have been calling their repair hotline, and in the few times I got lucky and was able to talk to a customer service representative, they still could not provide a commitment on this.

However, what really surprised me was their answer on whether we are entitled to a rebate for the disruption of service. All the customer service representatives that I was able to talk to confirmed that when services have been restored, I should call their Billing Department to apply for the rebate. Otherwise, no rebate will be made. This is even if I have already reported the problem to their call center.
Read the complete blog concerns here 

http://muntingtinigngpateros.blogspot.com/2009/10/hello-pldt.html